IT Operations Manager

Lead and coordinate day-to-day IT operations, ensuring reliable delivery of IT services across the organisation;  

Manage and oversee the IT Support function, ensuring incidents, service requests, and end-user issues are resolved effectively and within agreed service levels;  

Administer and maintain Microsoft 365 services, including Entra ID, Exchange Online, Teams, and SharePoint;  

Manage endpoint and device management platforms (Microsoft Intune and Jamf), ensuring device compliance, configuration standards, software deployment, and lifecycle management;  

Oversee identity and access management activities, including user provisioning, permissions management, MFA, Conditional Access, and Single Sign-On solutions;  

Monitor system health, performance, and availability, coordinating troubleshooting activities and performing root cause analysis for complex incidents;  

Plan and implement system updates, infrastructure improvements, software deployments, and operational changes in coordination with the Head of IT;  

Maintain backup, recovery, and business continuity measures and regularly validate their effectiveness;  

Identify and implement opportunities for automation, standardisation, and continuous improvement of IT operations and support processes;  

Maintain technical documentation, operational procedures, and system records;  

Support the Head of IT in delivering IT projects, technology initiatives, information security improvements, and digital transformation activities;  

Collaborate closely with the Head of IT to ensure operational activities align with business objectives, security requirements, and strategic priorities. 

At least 4 years of experience in IT operations, system administration, or infrastructure, including 1–2 years of team leadership or coordination responsibility (formal or informal). 

Experience managing day-to-day IT service delivery, including incident, request, change, and problem management processes;  

Strong hands-on experience with Microsoft 365 administration, including Entra ID, Exchange Online, Teams, and SharePoint;  

Experience administering endpoint management solutions such as Microsoft Intune and/or Jamf, including device lifecycle management, compliance policies, and software deployment;  

Good understanding of identity and access management concepts, including MFA, Conditional Access, role-based access control, and Single Sign-On;  

Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and cloud-based environments;  

Experience supporting backup, recovery, monitoring, and business continuity processes;  

Ability to analyse complex technical issues, coordinate troubleshooting activities, and drive incidents through to resolution;  

Experience creating and maintaining technical documentation, procedures, and operational standards;  

A proactive and service-oriented mindset with a strong focus on continuous improvement and operational excellence;  

Ability to effectively prioritise tasks, coordinate activities, and work independently while collaborating closely with the Head of IT;  

Awareness of information security, compliance, and governance requirements (ISO 27001, GDPR, NIS2, or similar frameworks);  

Education in Information Technology, Computer Science, Networks, or a related field;  

Fluent English (written and spoken);  

Strong communication, cooperation, and organisational skills. 

True opportunity to face the international business environment; 

Possibility to gain working knowledge, know-how, and develop professional and personal skills; 

Extra benefits include numerous partner discounts and offers, health insurance, discounted travel, food treats, and other fun workplace activities. 

Full-time job in Vilnius, Lithuania, with a salary starting from 3800 EUR – 4300 EUR gross, depending on your experience.